Datacom11 followers60 jobs

Service Configuration Management Analyst (6 months Fixed Term Contract)

JuniorMid levelContractHybridAdelaide SA, AustraliaBrisbane QLD, AustraliaCanberra ACT, AustraliaMelbourne VIC, AustraliaSydney NSW, AustraliaPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

The job is about joining Datacom as a Service Configuration Management Analyst, where you will play a vital role in delivering Service Configuration Management services across Australia and New Zealand. This opportunity allows you to make a real difference in people's lives by ensuring accurate and trusted configuration data that drives effective outcomes. The team values collaboration and supports each other in a flexible work environment that encourages personal and professional growth.

Meet the team

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You'll be responsible for

🤝

Assisting in the delivery of Service Configuration Management services

Support the delivery of Service Configuration Management services for customers, ensuring quality and effectiveness.
📈

Analysing CMDB and service data

Identify data quality issues and improvement opportunities through analysis of CMDB and service data.
🔄

Supporting CI lifecycle activities

Assist in maintaining service relationships, service mappings, and governance processes related to Configuration Items.

Key criteria

📊

Experience in ITSM or Service Operations

1–2 years of experience in ITSM or Service Operations.

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🔍

ServiceNow CMDB exposure

Experience using ServiceNow with CMDB knowledge preferred.

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📈

Analytical mindset

Strong analytical skills focused on data quality and improvement.

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Think you're a good fit?See what the hiring team are looking for

View your fit

4 criteria for this job
Experience in ITSM or Service Operations
1–2 years of experience in ITSM or Service Operations.

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ServiceNow CMDB exposure
Experience using ServiceNow with CMDB knowledge preferred.

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Analytical mindset
Strong analytical skills focused on data quality and improvement.

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Understanding of ITIL practices
Basic understanding of ITIL practices, ITIL Foundation desirable.

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A meaningful career starts with a match

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