Datacom11 followers66 jobs

Service Configuration Management Analyst (6 months Fixed Term Contract)

JuniorMid levelContractHybridAdelaide SA, AustraliaBrisbane QLD, AustraliaCanberra ACT, AustraliaMelbourne VIC, AustraliaSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The job is about joining Datacom as a Service Configuration Management Analyst, where you will play a vital role in delivering Service Configuration Management services across Australia and New Zealand. This opportunity allows you to make a real difference in people's lives by ensuring accurate and trusted configuration data that drives effective outcomes. The team values collaboration and supports each other in a flexible work environment that encourages personal and professional growth.

Meet the team

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You'll be responsible for

🤝

Assisting in the delivery of Service Configuration Management services

Support the delivery of Service Configuration Management services for customers, ensuring quality and effectiveness.
📈

Analysing CMDB and service data

Identify data quality issues and improvement opportunities through analysis of CMDB and service data.
🔄

Supporting CI lifecycle activities

Assist in maintaining service relationships, service mappings, and governance processes related to Configuration Items.

Key criteria

📊

Experience in ITSM or Service Operations

1–2 years of experience in ITSM or Service Operations.

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🔍

ServiceNow CMDB exposure

Experience using ServiceNow with CMDB knowledge preferred.

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📈

Analytical mindset

Strong analytical skills focused on data quality and improvement.

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A meaningful career starts with a match

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4 criteria for this job
Experience in ITSM or Service Operations
1–2 years of experience in ITSM or Service Operations.

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ServiceNow CMDB exposure
Experience using ServiceNow with CMDB knowledge preferred.

View

Analytical mindset
Strong analytical skills focused on data quality and improvement.

View

Understanding of ITIL practices
Basic understanding of ITIL practices, ITIL Foundation desirable.

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