About the job
The Service Delivery Director at Cognizant is a pivotal job that leads IT Production Support and Operations for a leading Health Care company. This position is crucial for ensuring alignment with business goals and customer satisfaction while managing a large suite of products across various technologies. The team thrives on collaboration and innovation, working together to drive digital transformation and operational excellence.
You'll be responsible for
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Providing strategic direction
Provide strategic direction and leadership for service delivery operations.👥
Leading IT service delivery teams
Lead and manage IT service delivery teams across multiple regions and functions.💰
Managing budgets and financial performance
Develop and manage budgets, monitor financial performance & drive margin improvement.Key criteria
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23+ years of overall experience
Extensive background in IT service delivery and customer success.View
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15+ years in service delivery
Proven track record in managing IT services and operations.View
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Strong ITIL and Service Management knowledge
Deep understanding of ITIL processes and tools like ServiceNow.View
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