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About the job
The Service Delivery Manager at oOh!media plays a crucial role in ensuring technology services are secure, reliable, and scalable. This position is all about driving operational excellence while fostering a culture of continuous improvement and innovation. Join a vibrant team that thrives on creativity and collaboration, making a real impact in the Out of Home advertising space.
You'll be responsible for
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Championing customer service
Proactively identifying and resolving pain points while ensuring services are delivered with user experience as a top priority.👨🏫
Leading a team
Managing a team of four, ensuring clarity in priorities and conducting regular 1-on-1s and development planning.🔧
Overseeing service management
Acting as the ITSM Owner, overseeing end-to-end delivery of IT services including Incident, Problem, Request, and Change Management.Key criteria
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5+ years in technology service delivery
Proven experience in managing technology operations and services.View
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5+ years of leadership experience
Demonstrated ability to lead and develop teams effectively.View
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IT service management expertise
Strong skills in managing IT service delivery processes.View
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