About the job
The Service Delivery Manager – Cyber Security at CyberCX plays a pivotal role in bridging security operations and client consulting. This position is all about being a trusted advisor, guiding customers through their cyber security journey while translating complex risks into understandable business language. The team thrives on collaboration, continuous improvement, and a genuine passion for helping customers feel safer and more confident in their security posture.
You'll be responsible for
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Acting as a trusted advisor
Building deep relationships with customer stakeholders and leading regular Customer Business Reviews to translate security metrics into clear narratives.📝
Designing Cyber Uplift programs
Leading and tracking structured programs that measurably improve customer security maturity and producing regular progress reports.⚙️
Driving service improvement
Owning Service Improvement Plans, leading post-incident reviews, and ensuring lessons learned translate into lasting service improvements.Key criteria
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Cyber security consulting experience
Demonstrated experience providing cyber security guidance to enterprise customers.View
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Service improvement program expertise
Proven background in leading service improvement initiatives and measuring outcomes.View
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Effective communication skills
Ability to translate technical concepts into clear business narratives.View
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