CyberCX14 followers24 jobs

Service Delivery Manager

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyPosted 3 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Service Delivery Manager – Cyber Security at CyberCX plays a pivotal role in bridging security operations and client consulting. This position is all about being a trusted advisor, guiding customers through their cyber security journey while translating complex risks into understandable business language. The team thrives on collaboration, continuous improvement, and a genuine passion for helping customers feel safer and more confident in their security posture.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔍

Acting as a trusted advisor

Building deep relationships with customer stakeholders and leading regular Customer Business Reviews to translate security metrics into clear narratives.
📝

Designing Cyber Uplift programs

Leading and tracking structured programs that measurably improve customer security maturity and producing regular progress reports.
⚙️

Driving service improvement

Owning Service Improvement Plans, leading post-incident reviews, and ensuring lessons learned translate into lasting service improvements.

Key criteria

🔒

Cyber security consulting experience

Demonstrated experience providing cyber security guidance to enterprise customers.

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📊

Service improvement program expertise

Proven background in leading service improvement initiatives and measuring outcomes.

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🗣️

Effective communication skills

Ability to translate technical concepts into clear business narratives.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Cyber security consulting experience
Demonstrated experience providing cyber security guidance to enterprise customers.

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Service improvement program expertise
Proven background in leading service improvement initiatives and measuring outcomes.

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Effective communication skills
Ability to translate technical concepts into clear business narratives.

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Relationship-building skills
Experience building trusted relationships with C-suite and operational teams.

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Cyber uplift program delivery
Experience designing and tracking structured cyber uplift programs.

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