About the job
As a Service Delivery Manager in the Operate team, you will play a crucial role in managing delivery across various SAP SuccessFactors modules and ITSM processes. This position offers an exciting opportunity to work on market-leading projects while fostering a collaborative and inclusive environment. The team values diversity and focuses on quality, knowledge sharing, and continuous improvement.
You'll be responsible for
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Checking SLAs and KPIs
Monitoring service level agreements and key performance indicators to ensure smooth operations and identify risks proactively.🤝
Aligning support teams
Coordinating with Level 2–4 support teams, partners, and stakeholders to ensure timely issue resolution and project delivery.🚨
Overseeing major incidents
Managing major incidents to ensure quick resolution and conducting root cause analysis for continuous improvement.Key criteria
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Experience with SAP SuccessFactors and UKG
Demonstrated working experience with SAP SuccessFactors and/or UKG systems.View
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Client-facing communication skills
Strong skills in stakeholder management and client communication.View
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Knowledge of change and release management
Understanding of testing, risk assessment, and change management processes.View
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