Deloitte59 followers16 jobs

Service Delivery Manager

Mid levelFull-timeHybridSydney NSW, AustraliaProfessional servicesInformation technologyPosted 4 weeks agoVerified 4 weeks ago
Pending fitX of Y criteria met

About the job

As a Service Delivery Manager in the Operate team, you will play a crucial role in managing delivery across various SAP SuccessFactors modules and ITSM processes. This position offers an exciting opportunity to work on market-leading projects while fostering a collaborative and inclusive environment. The team values diversity and focuses on quality, knowledge sharing, and continuous improvement.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📊

Checking SLAs and KPIs

Monitoring service level agreements and key performance indicators to ensure smooth operations and identify risks proactively.
🤝

Aligning support teams

Coordinating with Level 2–4 support teams, partners, and stakeholders to ensure timely issue resolution and project delivery.
🚨

Overseeing major incidents

Managing major incidents to ensure quick resolution and conducting root cause analysis for continuous improvement.

Key criteria

📊

Experience with SAP SuccessFactors and UKG

Demonstrated working experience with SAP SuccessFactors and/or UKG systems.

View

🤝

Client-facing communication skills

Strong skills in stakeholder management and client communication.

View

🔄

Knowledge of change and release management

Understanding of testing, risk assessment, and change management processes.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Experience with SAP SuccessFactors and UKG
Demonstrated working experience with SAP SuccessFactors and/or UKG systems.

View

Client-facing communication skills
Strong skills in stakeholder management and client communication.

View

Knowledge of change and release management
Understanding of testing, risk assessment, and change management processes.

View

Proven service delivery ownership
Experience managing end-to-end service delivery performance and stability.

View

Strong ITSM process experience
Proven experience with Incident, Problem, Change, and Service Request Management.

View

Similar jobs

View all
CyberCX
CyberCX
Service Delivery ManagerSydney, NSW · Full-time
The Service Delivery Manager – Cyber Security at CyberCX plays a pivotal role in bridging security operations and client consulting. This position is all about being a trusted advisor, guiding customers through their cyber security journey while translating complex risks into understandable business language. The team thrives on collaboration, continuous improvement, and a genuine passion for helping customers feel safer and more confident in their security posture.
Leidos
Leidos
Service Delivery ManagerCanberra, ACT · Full-time
The Service Delivery Manager at Leidos Australia plays a crucial role in ensuring the operational delivery and continuous improvement of Defence Health Knowledge Management capabilities. This position is vital for supporting clinical decision-making and health service delivery across the Australian Defence Force. The team thrives on collaboration, innovation, and a commitment to creating a supportive and inclusive workplace.
Centorrino Technologies
Centorrino Technologies
Service Delivery ManagerMelbourne, VIC · Full-time
Join Centorrino Technologies as a Service Delivery Manager and become part of a vibrant community that values innovation and inclusivity. This job is all about building strong relationships with customers, collaborating with technical teams, and ensuring service delivery excellence. The team thrives on creativity and offers extensive training and development opportunities, making it a fantastic place to grow your career while enjoying a hybrid working environment.
Centorrino Technologies
Centorrino Technologies
Service Delivery ManagerSydney, NSW · Full-time
Join Centorrino Technologies and be part of a vibrant community that values innovation and inclusivity! As a Service Delivery Manager, you will play a crucial role in building strong relationships with customers and collaborating with various teams to ensure successful outcomes. The company is committed to creating a supportive environment where employees can thrive, offering hybrid working options, extensive training, and fun team events to celebrate achievements.