Deloitte61 followers8 jobs

Service Delivery Manager

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

As a Service Delivery Manager in the Operate team, you will play a crucial role in managing delivery across various SAP SuccessFactors modules and ITSM processes. This position offers an exciting opportunity to work on market-leading projects while fostering a collaborative and inclusive environment. The team values diversity and focuses on quality, knowledge sharing, and continuous improvement.

Meet the team

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You'll be responsible for

📊

Checking SLAs and KPIs

Monitoring service level agreements and key performance indicators to ensure smooth operations and identify risks proactively.
🤝

Aligning support teams

Coordinating with Level 2–4 support teams, partners, and stakeholders to ensure timely issue resolution and project delivery.
🚨

Overseeing major incidents

Managing major incidents to ensure quick resolution and conducting root cause analysis for continuous improvement.

Key criteria

📊

Experience with SAP SuccessFactors and UKG

Demonstrated working experience with SAP SuccessFactors and/or UKG systems.

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🤝

Client-facing communication skills

Strong skills in stakeholder management and client communication.

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🔄

Knowledge of change and release management

Understanding of testing, risk assessment, and change management processes.

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5 criteria for this job
Experience with SAP SuccessFactors and UKG
Demonstrated working experience with SAP SuccessFactors and/or UKG systems.

View

Client-facing communication skills
Strong skills in stakeholder management and client communication.

View

Knowledge of change and release management
Understanding of testing, risk assessment, and change management processes.

View

Proven service delivery ownership
Experience managing end-to-end service delivery performance and stability.

View

Strong ITSM process experience
Proven experience with Incident, Problem, Change, and Service Request Management.

View

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