About the job
The Service Delivery Manager at Leidos Australia plays a crucial role in ensuring the operational delivery and continuous improvement of Defence Health Knowledge Management capabilities. This position is vital for supporting clinical decision-making and health service delivery across the Australian Defence Force. The team thrives on collaboration, innovation, and a commitment to creating a supportive and inclusive workplace.
You'll be responsible for
🔑
Owning service delivery
Own end-to-end service delivery for the Defence Health Knowledge Management capability, ensuring availability, performance, usability, and alignment to operational requirements and tempo.📋
Leading ITIL-aligned service management
Lead ITIL-aligned service management while maintaining service readiness, information assurance, and authoritative documentation.📈
Coordinating vendor management
Coordinate and manage multiple Defence-approved vendors, monitoring performance against SLAs/KPIs and leading service integration and issue escalation.Key criteria
🩺
Experience in health capability support
Proven experience supporting health knowledge or clinical systems.View
📊
Service delivery management experience
Demonstrated experience managing enterprise-scale ICT systems.View
🔗
Multi-vendor environment expertise
Proven ability to operate in complex multi-vendor settings.View
View more
