Leidos45 jobs

Service Delivery Manager

Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaPosted 2 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The Service Delivery Manager at Leidos Australia plays a crucial role in ensuring the operational delivery and continuous improvement of Defence Health Knowledge Management capabilities. This position is vital for supporting clinical decision-making and health service delivery across the Australian Defence Force. The team thrives on collaboration, innovation, and a commitment to creating a supportive and inclusive workplace.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🔑

Owning service delivery

Own end-to-end service delivery for the Defence Health Knowledge Management capability, ensuring availability, performance, usability, and alignment to operational requirements and tempo.
📋

Leading ITIL-aligned service management

Lead ITIL-aligned service management while maintaining service readiness, information assurance, and authoritative documentation.
📈

Coordinating vendor management

Coordinate and manage multiple Defence-approved vendors, monitoring performance against SLAs/KPIs and leading service integration and issue escalation.

Key criteria

🩺

Experience in health capability support

Proven experience supporting health knowledge or clinical systems.

View

📊

Service delivery management experience

Demonstrated experience managing enterprise-scale ICT systems.

View

🔗

Multi-vendor environment expertise

Proven ability to operate in complex multi-vendor settings.

View

View more

A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Experience in health capability support
Proven experience supporting health knowledge or clinical systems.

View

Service delivery management experience
Demonstrated experience managing enterprise-scale ICT systems.

View

Multi-vendor environment expertise
Proven ability to operate in complex multi-vendor settings.

View

Knowledge of ICT governance
Familiarity with Defence ICT governance and security processes.

View

Digital health enablement experience
Experience delivering digital health initiatives enhancing clinical outcomes.

View

Similar jobs

View all
Capgemini
Capgemini
Service Delivery ManagerSydney, NSW · Full-time
This job offers an incredible opportunity to shape your career while being part of a collaborative community at Capgemini. You will play a vital role in helping leading organizations unlock the value of technology and build a more sustainable world. The team thrives on a culture of continuous improvement and values work-life balance, providing countless learning and development opportunities.
Deloitte
Deloitte
Service Delivery ManagerSydney, NSW · Full-time
As a Service Delivery Manager in the Operate team, you will play a crucial role in managing delivery across various SAP SuccessFactors modules and ITSM processes. This position offers an exciting opportunity to work on market-leading projects while fostering a collaborative and inclusive environment. The team values diversity and focuses on quality, knowledge sharing, and continuous improvement.
Centorrino Technologies
Centorrino Technologies
Service Delivery ManagerSydney, NSW · Full-time
Join Centorrino Technologies as a Service Delivery Manager and be part of a vibrant community that values innovation and inclusivity. This job is all about building strong relationships with customers and collaborating with teams to ensure exceptional service delivery. With a focus on growth and development, the team thrives in a hybrid working environment that celebrates diversity and fosters creativity.
Centorrino Technologies
Centorrino Technologies
Service Delivery ManagerMelbourne, VIC · Full-time
The Service Delivery Manager job at Centorrino Technologies is all about fostering strong relationships with customers and ensuring exceptional service delivery. This position plays a crucial role in collaborating with various teams to achieve successful outcomes and drive improvements. The team thrives in a supportive, hybrid working environment that values innovation, inclusivity, and continuous growth.