Capgemini4 followers55 jobs

Service Delivery Manager

SeniorFull-timeHybridSydney NSW, AustraliaPosted 1 month agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job offers an incredible opportunity to shape your career while being part of a collaborative community at Capgemini. You will play a vital role in helping leading organizations unlock the value of technology and build a more sustainable world. The team thrives on a culture of continuous improvement and values work-life balance, providing countless learning and development opportunities.

Meet the team

About the company

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You'll be responsible for

📊

Managing Salesforce programs

Overseeing complex, large-scale Salesforce programs and ensuring alignment with client expectations and business outcomes.
🏆

Ensuring operational excellence

Delivering services aligned to agreed SLAs with a strong focus on client satisfaction and continuous improvement.
🤝

Building strategic partnerships

Maintaining relationships with client stakeholders and internal business units to enhance service delivery and customer experience.

Key criteria

📊

10+ years in Salesforce delivery

Extensive experience managing large-scale Salesforce programs.

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🗣️

Stakeholder communication skills

Proven ability to provide updates and resolve issues proactively.

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🔧

Incident and Problem Management expertise

Highly proficient in minimizing business impact within Salesforce environments.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
10+ years in Salesforce delivery
Extensive experience managing large-scale Salesforce programs.

View

Stakeholder communication skills
Proven ability to provide updates and resolve issues proactively.

View

Incident and Problem Management expertise
Highly proficient in minimizing business impact within Salesforce environments.

View

Leadership in resource management
Experience in hiring and overseeing cross-functional delivery teams.

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ITIL Framework knowledge
Comprehensive understanding applied in IT operations and service management.

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A meaningful career starts with a match

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