Service Delivery Manager - Perpetual Corporate Trust
About the job
This job is about being at the heart of technology, delivery, and stakeholder engagement as a Service Delivery Manager at Perpetual Digital. The role is crucial for ensuring that digital platforms operate reliably and meet service levels while managing stakeholder expectations. The team thrives on collaboration, innovation, and a commitment to excellence in a fast-paced environment.
You'll be responsible for
🏆
Owning service delivery outcomes
Taking charge of service delivery outcomes for digital platforms that support internal teams and external customers.🔧
Delivering system enhancements
Ensuring system enhancements, platform improvements, and production support are delivered in line with priorities and SLAs.🔗
Coordinating delivery across teams
Coordinating delivery across engineering, product, application support, business stakeholders, and vendors.Key criteria
📊
Service delivery management experience
Proven experience in managing service delivery outcomes across digital platforms.View
🤝
Stakeholder management skills
Strong ability to manage expectations of technical and non-technical stakeholders.View
⚙️
Agile delivery leadership
Demonstrated experience leading Agile processes in multi-team environments.View
View more
