Perpetual Limited5 followers35 jobs

Service Delivery Manager - Perpetual Corporate Trust

SeniorFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

This job is about being at the heart of technology, delivery, and stakeholder engagement as a Service Delivery Manager at Perpetual Digital. The role is crucial for ensuring that digital platforms operate reliably and meet service levels while managing stakeholder expectations. The team thrives on collaboration, innovation, and a commitment to excellence in a fast-paced environment.

Meet the team

About the company

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You'll be responsible for

🏆

Owning service delivery outcomes

Taking charge of service delivery outcomes for digital platforms that support internal teams and external customers.
🔧

Delivering system enhancements

Ensuring system enhancements, platform improvements, and production support are delivered in line with priorities and SLAs.
🔗

Coordinating delivery across teams

Coordinating delivery across engineering, product, application support, business stakeholders, and vendors.

Key criteria

📊

Service delivery management experience

Proven experience in managing service delivery outcomes across digital platforms.

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🤝

Stakeholder management skills

Strong ability to manage expectations of technical and non-technical stakeholders.

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⚙️

Agile delivery leadership

Demonstrated experience leading Agile processes in multi-team environments.

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Service delivery management experience
Proven experience in managing service delivery outcomes across digital platforms.

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Stakeholder management skills
Strong ability to manage expectations of technical and non-technical stakeholders.

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Agile delivery leadership
Demonstrated experience leading Agile processes in multi-team environments.

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ITIL knowledge and certification
Solid understanding of ITIL practices, with ITIL Foundation certification or higher.

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Cross-functional team coordination
Proven ability to coordinate teams for time-critical outcomes.

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