Service Design Lead
About the job
This job is all about making a grand impact through service design. As a Service Design Lead, you will have the opportunity to create efficient, customer-focused services that enhance accessibility and sustainability. The team thrives on collaboration, working closely with leaders and service delivery teams to uplift employee-facing services across the Transport cluster.
You'll be responsible for
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Leading service design initiatives
As a Service Design Lead, you will lead end-to-end service design initiatives that align technical and operational delivery with customer needs and strategic goals.📊
Analysing service metrics
You will analyse service metrics and delivery models to identify opportunities for optimisation and innovation.💡
Embedding design thinking
You’ll embed design thinking and co-design practices into service development, facilitating research and prototyping.Key criteria
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Human-centred and service design experience
Deep experience applying human-centred design across complex systems.View
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Research and synthesis skills
Strong ability to turn diverse inputs into clear insights.View
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Journey and service mapping
Experience mapping and redesigning service blueprints and processes.View
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