Service Designer
About the job
The Service Designer at TPG Telecom plays a crucial role in enhancing customer experiences by embedding best practices in product and service development. This position is all about championing the customer, using innovative methodologies to identify and resolve pain points throughout the customer lifecycle. Collaboration is key, as the team thrives on cross-functional partnerships to drive impactful changes.
You'll be responsible for
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Supporting strategic design processes
Participating in all aspects of the service design approach from scoping through to research, synthesis, mapping, and recommendations.📦
Developing CX toolkit
Creating and maintaining a customer experience toolkit with key artefacts like customer journey frameworks and needs repositories.📊
Conducting gap analysis
Facilitating workshops to identify gaps and opportunities against customer experience standards for continuous improvement.Key criteria
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3+ years in service design
Experience in service design or human-centered design roles is essential.View
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Proven CX methodology application
Demonstrated ability to apply customer experience methodologies effectively.View
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Strong communication skills
Ability to facilitate discussions across large, cross-functional teams.View
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