University of New South Wales3 followers40 jobs

Service Designer

Mid levelFull-timeHybridSydney NSW, AustraliaPosted 2 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Service Designer in Infrastructure at UNSW IT is a pivotal job focused on creating and developing innovative services that enhance technology offerings. This position plays a crucial role in driving new technology services from concept to delivery, working closely with diverse teams to bring ideas to life. Emphasizing collaboration and creativity, the team thrives on delivering exceptional services that make a meaningful impact.

Meet the team

About the company

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You'll be responsible for

🔎

Conducting market research

Conduct market research and customer analysis to identify technology trends, user requirements, and gaps in technology-enabled service offerings.
🎨

Co-designing service experiences

Co-designing end-to-end service experiences with Service Owners across digital and physical touchpoints.
🤝

Collaborating with cross-functional teams

Collaborate with cross-functional teams to ensure seamless service development and deployment.

Key criteria

🛠️

5+ years in service design

Proven experience in Service Design or Business Analysis roles.

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📊

Strong analytical skills

Demonstrated ability to interpret market data for informed decisions.

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🤝

Excellent collaboration skills

Experience working effectively with cross-functional teams.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
5+ years in service design
Proven experience in Service Design or Business Analysis roles.

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Strong analytical skills
Demonstrated ability to interpret market data for informed decisions.

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Excellent collaboration skills
Experience working effectively with cross-functional teams.

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Understanding of design thinking
Familiarity with user-centred design principles and methodologies.

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ITIL framework experience
Experience applying ITIL frameworks for service delivery and support.

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A meaningful career starts with a match

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