University of Melbourne13 followers163 jobs

Service Designer

Mid levelFull-timeHybridParkville NSW 2337, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This Service Designer job is all about shaping user-centered services that enhance hands-on learning and research experiences at the University of Melbourne. By collaborating with academics and technical experts, you will create safe and inclusive environments that foster innovation and continuous improvement. The Infrastructure Team values teamwork, creativity, and a commitment to making a positive impact on the student experience.

You'll be responsible for

🚀

Leading service design

Lead end-to-end service design across workshops and makerspaces to enable high-quality user experiences.
📊

Conducting user research

Conduct user research and journey mapping, translating pedagogical and research needs into clear service models.
📈

Defining performance measures

Define performance measures, track service effectiveness, and lead continuous improvement initiatives using data and feedback.

Key criteria

📊

User research experience

Demonstrated experience conducting user research and synthesising insights.

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🛠️

Service design skills

Proven skills in creating service blueprints and prototypes.

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🤝

Co-design facilitation

Experience facilitating co-design workshops with diverse stakeholders.

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Meet the team

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3 criteria for this job
User research experience
Demonstrated experience conducting user research and synthesising insights.

View

Service design skills
Proven skills in creating service blueprints and prototypes.

View

Co-design facilitation
Experience facilitating co-design workshops with diverse stakeholders.

View

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