Service Designer
About the job
This Service Designer job is all about shaping user-centred services across workshops and makerspaces at the Faculty of Engineering and Information Technology. By collaborating with academics and technical experts, you will create safe and inclusive practical learning experiences that elevate hands-on learning and research. The Infrastructure Team values a supportive and innovative environment, where continuous improvement and collaboration are at the heart of everything they do.
You'll be responsible for
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Leading service design
Leading end-to-end service design across workshops, makerspaces, and informal spaces to enable high-quality user experiences.📝
Conducting user research
Conducting user research and journey mapping, translating pedagogical and research needs into clear service models.🔧
Supporting implementation
Supporting implementation, change management, and stakeholder engagement to embed new standards, workflows, and training materials.Key criteria
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Service design experience
Demonstrated experience delivering service design projects in complex environments.View
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User research skills
Proven skills in planning and conducting user research studies.View
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Journey mapping expertise
Experience creating and iterating journey maps and service blueprints.View
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