ACCIONA AU & NZ
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Service Desk – 12 Month Contract

JuniorMid levelContractOfficeAdelaide SA, AustraliaPosted 4 months agoVerified 4 months ago
Pending fitX of Y criteria met

About the job

The Service Desk Technician position at ACCIONA is an exciting opportunity to be part of a global team dedicated to creating a positive impact on society through sustainable infrastructure. In this role, you will provide essential second-level support, ensuring efficient IT operations for end-users while collaborating with local and global teams. ACCIONA values contributions and fosters a collaborative environment, making it a great place for those passionate about IT support and problem-solving.

You'll be responsible for

📋

Managing incidents

Logging and handling IT incidents and service requests to ensure smooth operations.
🔧

Installing and configuring hardware and software

Setting up computer hardware, software, and peripheral devices for end-users.
📬

Monitoring ticket queues

Reprioritizing workload to ensure resolution of requests and incidents within defined SLAs.

Key criteria

🖥️

Level 2 IT support experience

Proven experience in a Level 2 IT support role.

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📱

Mobile device support proficiency

Experience supporting iOS and Android mobile devices.

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💻

PC hardware expertise

Demonstrated knowledge in PC hardware configuration and maintenance.

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View more

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4 criteria for this job
Level 2 IT support experience
Proven experience in a Level 2 IT support role.

View

Mobile device support proficiency
Experience supporting iOS and Android mobile devices.

View

PC hardware expertise
Demonstrated knowledge in PC hardware configuration and maintenance.

View

Documentation skills
Experience creating clear documentation in ITSM tools like ServiceNow.

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