About the job
This job is about being the first point of contact for clients at Datacom, where you will help make a difference in people's lives through technology. The Service Desk team thrives on collaboration and support, ensuring that every day brings new challenges and opportunities for growth. With a commitment to diversity and personal development, Datacom provides a nurturing environment for you to kick-start your IT career.
You'll be responsible for
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Responding to customer queries
Handling phone and email inquiries related to level 1 technical support, ensuring high-quality service.📊
Meeting service level agreements
Working diligently to achieve given Service Level Agreements and Key Performance Indicators.🔧
Troubleshooting and problem-solving
Identifying, troubleshooting, and resolving incidents and service requests efficiently.Key criteria
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IT qualification
Possession of a relevant IT qualification for entry-level opportunities.View
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Customer service experience
Demonstrated experience in providing customer support via phone and email.View
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Troubleshooting skills
Proven ability to identify and resolve technical issues effectively.View
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