Datacom10 followers54 jobs

Service Desk Agent

GraduateJuniorFull-timeOfficeMelbourne VIC, AustraliaCustomer serviceIT supportPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Service Desk Agent job at Datacom is an exciting opportunity to be the first point of contact for clients, providing essential support and problem-solving services. This role is vital in ensuring customer satisfaction and operational efficiency, making a real difference in people's lives. The team thrives on collaboration, innovation, and a commitment to personal and professional growth.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Providing support

Acting as the first point of contact for clients and providing high-quality support through various channels.
🔧

Troubleshooting incidents

Identifying, troubleshooting, and resolving incidents and service requests following ITIL processes.
⚠️

Escalating issues

Proactively escalating customer issues when necessary to ensure timely resolution.

Key criteria

💻

IT qualification

Possession of a relevant IT qualification for entry-level opportunities.

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🤝

Interpersonal skills

Demonstrated ability to work effectively with diverse teams.

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🌟

Customer-centric mindset

Proven experience prioritising customer satisfaction in service delivery.

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A meaningful career starts with a match

View your fit

5 criteria for this job
IT qualification
Possession of a relevant IT qualification for entry-level opportunities.

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Interpersonal skills
Demonstrated ability to work effectively with diverse teams.

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Customer-centric mindset
Proven experience prioritising customer satisfaction in service delivery.

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Problem-solving skills
Experience in identifying and resolving technical issues efficiently.

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Australian Citizenship
Must be an Australian citizen for security clearance requirements.

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