About the job
The Service Desk Agent job at Datacom is an exciting opportunity to be the first point of contact for clients, providing essential support and problem-solving services. This role is vital in ensuring customer satisfaction and operational efficiency, making a real difference in people's lives. The team thrives on collaboration, innovation, and a commitment to personal and professional growth.
You'll be responsible for
📞
Providing support
Acting as the first point of contact for clients and providing high-quality support through various channels.🔧
Troubleshooting incidents
Identifying, troubleshooting, and resolving incidents and service requests following ITIL processes.⚠️
Escalating issues
Proactively escalating customer issues when necessary to ensure timely resolution.Key criteria
💻
IT qualification
Possession of a relevant IT qualification for entry-level opportunities.View
🤝
Interpersonal skills
Demonstrated ability to work effectively with diverse teams.View
🌟
Customer-centric mindset
Proven experience prioritising customer satisfaction in service delivery.View
View more
