Minor International71 jobs

Guest Service Agent

JuniorPart-timeHybridBrisbane QLD, AustraliaCustomer servicePosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Oaks Brisbane Aurora Suites is all about creating memorable experiences for guests from the moment they arrive. This job plays a crucial role in ensuring guests feel at home and receive exceptional service throughout their stay. The team thrives on collaboration and innovation, fostering a supportive environment where everyone can grow and succeed.

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👋

Welcoming guests

Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
📞

Maintaining communication

Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels to provide exceptional service.
📝

Processing reservations

Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems for seamless scheduling.

Key criteria

👥

Customer service experience

Demonstrated experience providing exceptional customer service in hospitality.

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📞

Communication skills

Proven written and verbal communication skills across various channels.

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🗓️

Reservation management

Experience with property management systems for guest reservations.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience providing exceptional customer service in hospitality.

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Communication skills
Proven written and verbal communication skills across various channels.

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Reservation management
Experience with property management systems for guest reservations.

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Positive attitude
A passion for delivering proactive and friendly guest experiences.

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Flexible availability
Availability to work varied shifts, including weekends and holidays.

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