Minor International71 jobs

Guest Service Agent

JuniorPart-timeHybridCessnock, NSW, AustraliaCustomer servicePosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Guest Service Agent position at Elysia Wellness Retreat is all about creating memorable experiences for guests from the moment they arrive. This job plays a crucial role in ensuring guests feel welcomed and supported throughout their stay, making it an essential part of the team. At Minor Hotels, collaboration and a commitment to exceptional service are at the heart of how the team works.

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

👋

Welcoming guests

Providing a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
📞

Maintaining communication

Maintaining clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
🗓️

Processing reservations

Overseeing the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.

Key criteria

🌟

Customer service experience

Demonstrated background in high-quality service within hospitality.

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🗣️

Effective communication skills

Exceptional ability to articulate information across various mediums.

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🤝

Positive guest experience focus

Proven passion for creating attentive and memorable guest interactions.

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A meaningful career starts with a match

View your fit

4 criteria for this job
Customer service experience
Demonstrated background in high-quality service within hospitality.

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Effective communication skills
Exceptional ability to articulate information across various mediums.

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Positive guest experience focus
Proven passion for creating attentive and memorable guest interactions.

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Flexible work schedule
Experience working varied shifts, including weekends and holidays.

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