Datacom10 followers56 jobs

Service Desk Agent

GraduateJuniorFull-timeHybridBrisbane QLD, AustraliaCustomer service and supportInformation technologyPosted 6 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

This job is about joining Datacom as a Service Desk Agent, where you will be the first point of contact for clients seeking technical support. Your work will have a meaningful impact on people's lives as you help them navigate their tech challenges. The team thrives in a supportive and agile environment, where collaboration and continuous learning are at the forefront.

You'll be responsible for

📞

Responding to technical support queries

Handling phone and email inquiries related to level 1 technical support.
📊

Meeting Service Level Agreements

Working diligently to adhere to established Service Level Agreements and Key Performance Indicators.
🔍

Troubleshooting and problem-solving

Identifying, troubleshooting, and resolving incidents and service requests.

Key criteria

📞

Customer service experience

Demonstrated experience in providing customer support via phone or email.

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🛠️

Technical troubleshooting skills

Proven ability to identify and resolve technical issues effectively.

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📅

Availability for rotating shifts

Full availability to work across 24/7 operational hours as needed.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in providing customer support via phone or email.

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Technical troubleshooting skills
Proven ability to identify and resolve technical issues effectively.

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Availability for rotating shifts
Full availability to work across 24/7 operational hours as needed.

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IT qualification
Possession of a relevant qualification in IT or related field.

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Team collaboration skills
Experience working effectively within a team-oriented environment.

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