Centorrino Technologies5 followers38 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridCoburg VIC 3058, AustraliaPosted 6 days agoVerified 1 hour ago
Pending fitX of Y criteria met

About the job

The Service Desk Analyst at Centorrino Technologies is a vital part of the Small and Medium Business team, dedicated to providing exceptional IT support. This job is all about enhancing the customer experience by resolving technical issues and ensuring smooth operations. The team thrives on collaboration, innovation, and a commitment to excellence, making it a fantastic place to grow and develop your career.

Meet the team

About the company

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You'll be responsible for

👥

Supporting the Service Desk team

Assisting the Service Desk Manager and team in day-to-day tasks to ensure smooth operations.
📞

Providing technical support

Offering assistance to internal users via phone, email, or other communication channels.
🌐

Building customer relationships

Maintaining relationships with customers remotely through various engagements.

Key criteria

🖥️

Service Desk experience

2-3 years of experience in a Service Desk Analyst role.

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🔧

Technical troubleshooting skills

Proven ability to troubleshoot hardware and software issues effectively.

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📞

Effective communication skills

Demonstrated ability to convey complex information to diverse audiences.

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A meaningful career starts with a match

Apply on Centorrino Technologies
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5 criteria for this job
Service Desk experience
2-3 years of experience in a Service Desk Analyst role.

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Technical troubleshooting skills
Proven ability to troubleshoot hardware and software issues effectively.

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Effective communication skills
Demonstrated ability to convey complex information to diverse audiences.

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Service delivery reporting
Experience reviewing and presenting monthly service delivery reports.

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Adaptability in fast-paced environments
Proven ability to manage ambiguity and prioritize tasks effectively.

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