About the job
This job is about being the first point of contact for clients in the Service Desk team at Datacom. It plays a crucial role in ensuring customer satisfaction by providing high-quality technical support and problem-solving. The team thrives in a supportive and agile environment, where collaboration and continuous learning are key to success.
You'll be responsible for
📞
Responding to technical support queries
Handling phone calls and emails related to level 1 technical support, ensuring customer satisfaction.📊
Meeting Service Level Agreements
Working diligently to meet established Service Level Agreements and Key Performance Indicators.🔍
Troubleshooting and problem-solving
Identifying, troubleshooting, and resolving incidents and service requests efficiently.Key criteria
💻
IT qualification
Possession of a relevant IT qualification to kick-start your career.View
📞
Customer service experience
Demonstrated experience in providing excellent customer support.View
🧠
Troubleshooting skills
Proven ability to identify and resolve technical issues effectively.View
View more
