About the job
The Service Desk Agent job at Datacom is all about being the first point of contact for clients and providing exceptional support. This position plays a vital role in ensuring customer satisfaction and delivering meaningful outcomes. The team thrives on collaboration, curiosity, and innovation, creating an environment where everyone can grow and make a genuine impact.
You'll be responsible for
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Providing support
Responding to telephone calls, emails, and alert monitoring to provide high-quality support to clients and their customers.🔧
Troubleshooting incidents
Identifying, troubleshooting, and resolving incidents and service requests following ITIL processes.🛠️
Problem-solving
Proactively problem-solving any customer issues that arise or escalating them as appropriate.Key criteria
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Customer support experience
Experience providing support to clients via calls and emails.View
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Problem-solving skills
Demonstrated ability to troubleshoot and resolve technical issues.View
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Interpersonal skills
Proven experience collaborating effectively within a team environment.View
