RAA
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Service Desk Analyst

JuniorMid levelFull-timeHybridAdelaide SA, AustraliaPosted 20 hours agoVerified 10 hours ago
Pending fitX of Y criteria met

About the job

Join RAA’s Technology team and embark on an exciting journey as a Service Desk Analyst, where you will play a vital role in delivering exceptional IT support services. This opportunity allows you to contribute to high-quality technical support across a broad range of technologies while working in a collaborative and supportive environment. The team values continuous improvement and is dedicated to enhancing service delivery and user experience.

You'll be responsible for

👨‍💻

Providing IT support

Delivering high-quality frontline IT support to RAA staff and contractors across multiple sites.
📧

Responding to service requests

Responding to incidents and service requests via phone, email, and ticketing systems in a timely and professional manner.
🤝

Collaborating with teams

Collaborating with internal IT teams and third-party vendors to resolve complex technical issues.

Key criteria

💻

IT support experience

Demonstrated experience providing technical support in a service desk environment.

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🔧

Troubleshooting skills

Proven ability to diagnose and resolve hardware and software issues.

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📜

ITILv4 Foundation certification

Possession of ITILv4 Foundation certification to enhance service delivery.

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3 criteria for this job
IT support experience
Demonstrated experience providing technical support in a service desk environment.

View

Troubleshooting skills
Proven ability to diagnose and resolve hardware and software issues.

View

ITILv4 Foundation certification
Possession of ITILv4 Foundation certification to enhance service delivery.

View

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