Lindsay Australia Ltd2 followers68 jobs

Service Desk Engineer

JuniorMid levelFull-timeOfficeHobart TAS 7000, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Service Desk Engineer position is all about being the first point of contact for over 1,000 users across Australia, providing essential technical support. This job plays a crucial role in ensuring that the business remains connected and operational, especially in a fast-paced environment. The team thrives on collaboration, working closely with various IT departments to deliver outstanding service and support.

You'll be responsible for

📞

Providing IT support

Delivering first and second-level IT support to users across Australia, ensuring effective incident management.
⚙️

Managing incidents

Analysing, categorising, prioritising, and resolving incidents and service requests through the ITSM platform.
📝

Maintaining documentation

Keeping accurate documentation and ticket updates within the ITSM system to ensure clarity and communication.

Key criteria

🖥️

IT support experience

Proven experience providing first and second-level IT support.

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📊

Service Level Agreement (SLA) management

Demonstrated experience managing workloads against SLAs.

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🔑

User account administration

Experience managing user accounts in Active Directory.

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View more

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5 criteria for this job
IT support experience
Proven experience providing first and second-level IT support.

View

Service Level Agreement (SLA) management
Demonstrated experience managing workloads against SLAs.

View

User account administration
Experience managing user accounts in Active Directory.

View

Microsoft 365 knowledge
Strong knowledge of Microsoft 365 in a corporate environment.

View

Troubleshooting skills
Proven troubleshooting skills for desktop and network issues.

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