Capgemini
5 interested5 jobs

Service Desk Engineer

JuniorMid levelFull-timeHybridPerth WA, AustraliaPosted 5 days agoVerified 15 hours ago
Pending fitX of Y criteria met

About the job

This job is about being the first point of contact for end-user IT issues, where you will empower users by providing timely and empathetic support. Your contributions will help leading organizations unlock the value of technology, fostering a more sustainable and inclusive world. The team thrives in a collaborative environment, embracing hybrid work and prioritizing your career growth.

You'll be responsible for

📞

Serving as the first point of contact

Handling inbound calls and tickets for end-user IT issues, triaging, logging, and resolving incidents where possible.
🖥️

Providing first-level support

Assisting with desktops, applications, user access, and basic infrastructure services while communicating clearly with users.
📝

Documenting repeatable fixes

Following ITIL-aligned processes to ensure accurate, high-quality ticket handling.

Key criteria

💻

IT support experience

Experience providing first-level support for IT issues.

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🗣️

Communication skills

Demonstrated verbal and written communication skills.

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🤝

Customer service background

Experience in customer service roles with a user-first mindset.

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View more

Meet the team

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4 criteria for this job
IT support experience
Experience providing first-level support for IT issues.

View

Communication skills
Demonstrated verbal and written communication skills.

View

Customer service background
Experience in customer service roles with a user-first mindset.

View

Troubleshooting knowledge
Basic understanding of troubleshooting in IT environments.

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