Heidelberg Materials Australia
47 jobs

Service Desk Specialist

JuniorMid levelFull-timeOfficeParramatta NSW 2150, AustraliaPosted 12 hours agoVerified 20 hours ago
Pending fitX of Y criteria met

About the job

The Service Desk Specialist position at Heidelberg Materials Australia is an exciting opportunity to be the first point of contact for IT support. This role is crucial in providing high-quality technical assistance to internal customers, ensuring issues are resolved efficiently and professionally. The IT team thrives on collaboration and support, making it a great environment for personal and professional growth.

You'll be responsible for

📞

Providing first-level technical support

Delivering high-quality technical support to internal customers via phone, remote assistance, and ticketing systems.
📋

Managing support tickets

Creating, managing, and resolving support tickets within agreed service level targets to ensure timely assistance.
🌍

Collaborating with global support teams

Working closely with Heidelberg Materials Global Operations and Support teams to ensure reliable technology services.

Key criteria

🖥️

Technical support experience

Experience providing Level 1 technical support to users.

View

📊

Ticketing system proficiency

Experience managing support tickets in ServiceNow or similar platforms.

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🔧

Microsoft support expertise

Strong experience supporting Microsoft Windows and Microsoft 365 environments.

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3 criteria for this job
Technical support experience
Experience providing Level 1 technical support to users.

View

Ticketing system proficiency
Experience managing support tickets in ServiceNow or similar platforms.

View

Microsoft support expertise
Strong experience supporting Microsoft Windows and Microsoft 365 environments.

View

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