Microsoft
JuniorMid levelFull-timeOfficeBrisbane QLD, AustraliaDataCustomer serviceIT supportPosted 18 hours ago
About the job
The Service Desk Technician job at RSM Australia is an exciting opportunity to provide hands-on IT support and ensure that team members have access to high-quality technical assistance. This role is vital in fostering a collaborative environment where everyone can thrive and contribute to meaningful work. RSM values its people and encourages a culture of growth and development.
You'll be responsible for
📩
Monitoring IT requests
Monitoring and responding to incoming IT requests, providing first-level support and escalating where necessary.🔧
Resolving support incidents
Resolving support incidents via the ServiceNow system, including logging and managing walk-up, phone, and email requests.💻
Providing technical support
Providing face-to-face and remote support using tools like TeamViewer and Remote Desktop.What we're looking for
💻
12+ months IT support experience
Proven experience in a similar IT support role is essential.View fit
🔍
Strong troubleshooting skills
Ability to resolve technical issues efficiently and effectively.View fit
📊
Knowledge of Microsoft environments
Familiarity with Microsoft desktop environments and Office Suite.View fit
View more
