George Weston Foods
Service Desk Analyst
JuniorFull-timeOfficeBrisbane QLD, AustraliaDataCustomer serviceIT supportPosted 1 week ago
About the job
The Service Desk Analyst position is a fantastic opportunity to join a leading national law firm, Mills Oakley, as part of their national IT team in Brisbane. This job is all about providing exceptional IT support to Partners and employees, ensuring that all IT issues are resolved efficiently. The team thrives on collaboration and mutual respect, making it a great fit for someone eager to contribute and grow in a dynamic environment.
You'll be responsible for
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Providing IT support
Providing level 1 and 2 support via phone, email, and online tools, assisting Partners and employees with any problems and queries regarding the use of IT services and equipment.📋
Managing incidents and service tickets
Effective management and documentation of incidents and service tickets following ITIL best practices in accordance with Mills Oakley service management SLAs.🎥
Meeting room support
Meeting room support, audio visual and video conferencing setup and assistance.What we're looking for
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2+ years of IT support experience
Experience in a similar IT support or helpdesk environment is essential.View fit
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IT qualification
Possession of a qualification in IT, Computer Science, or related field.View fit
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Knowledge of Windows 10 and 11
Proficient understanding of Windows operating systems is required.View fit
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