George Weston Foods
Service Desk Analyst
JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaDataCustomer serviceIT supportPosted 20 hours ago
About the job
As a Service Desk Analyst, you will be the first point of contact for IT support across the firm, playing a crucial role in ensuring that systems run smoothly. Your work will have a direct impact on the daily operations and experiences of your colleagues, making a real difference in their ability to serve clients. Join a supportive and collaborative team that values innovation and continuous improvement, where your contributions truly matter.
You'll be responsible for
📞
Responding to service desk requests
Promptly addressing and resolving IT support requests from users.🔧
Troubleshooting hardware and software issues
Identifying and fixing problems with IT systems and applications.👤
Managing user accounts
Creating and deleting user accounts as needed, ensuring proper access.What we're looking for
💻
IT support experience (2+ years)
Demonstrated experience in a helpdesk or similar environment.View fit
🖥️
Proficiency in Windows and Office
Strong skills in Windows 8, 10, and Microsoft Office 2013.View fit
🔐
Active Directory knowledge
Experience managing user accounts and IT Helpdesk software.View fit
View more
