Service Desk Technician
About the job
The job at BDO Australia is all about empowering people and realizing possibilities through exceptional talent. This opportunity allows individuals to contribute positively in a dynamic professional services firm, where collaboration and support are key. The team values open communication and offers a nurturing environment for professional growth.
You'll be responsible for
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Recording client and incident details
Accurately recording client and incident details while troubleshooting their progress.🔍
Investigating incidents and service requests
Conducting initial investigations of incidents and service requests to identify solutions.📞
Monitoring incidents and requests
Monitoring incidents and requests, liaising with support teams to drive resolution and maintaining communication with stakeholders.What we're looking for
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IT service desk experience
Experience in IT service desk roles within large corporate environments.View fit
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Tertiary qualification in IT
Relevant degree or qualification in Information Technology or related fields.View fit
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Microsoft Operating Systems knowledge
Sound knowledge of Microsoft Operating Systems like Windows 10 and Server 2016/2019.View fit
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