About the job
This job is all about providing national support for IT hardware deployment, end-user support, and training at RSM Australia. By ensuring the smooth operation of IT systems and delivering responsive support, you will play a vital role in enhancing the user experience across all offices. The team thrives on collaboration and is dedicated to empowering each other while fostering a culture of growth and success.
You'll be responsible for
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Delivering IT support
Delivering first and second-level support across IT systems, hardware, and software to ensure smooth operations.📩
Managing support requests
Managing and triaging incoming requests, prioritising issues, and ensuring timely resolution through the ServiceNow incident management system.🤝
Collaborating with IT team
Collaborating with the IT team to identify recurring issues and contribute to continuous improvement initiatives.Key criteria
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IT support experience (12+ months)
Demonstrated experience in a similar IT support job.View
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Customer service skills
Proven ability to deliver excellent service to end-users.View
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Technical troubleshooting skills
Experience resolving hardware and software issues effectively.View
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