Marriott8 followers175 jobs

Service Experience Agent

JuniorFull-timeOfficePerth WA, AustraliaPosted 2 days agoVerified 6 days ago
Pending fitX of Y criteria met

About the job

The Service Experience Agent at The Ritz-Carlton, Perth, plays a vital role in delivering exceptional experiences to guests. This job is all about building lasting relationships and inspiring excellence, ensuring that every guest feels valued and celebrated. The team thrives on collaboration and a commitment to the Gold Standards, creating a supportive environment where everyone can grow and succeed together.

Meet the team

About the company

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You'll be responsible for

📞

Operating telephone switchboard

Answering telephone calls and monitoring busy or unanswered lines to ensure effective communication.
📋

Processing guest calls and requests

Recording and addressing all guest inquiries, ensuring their needs are met promptly and efficiently.
🗺️

Providing information to guests

Supplying guests with directions and information about property amenities and local attractions.

Key criteria

📞

Telephone switchboard experience

Experience operating a telephone switchboard for efficient call management.

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🌟

Customer service experience

Demonstrated experience in a customer service role, enhancing guest satisfaction.

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🍷

Responsible Service of Alcohol certification

RSA certification from a nationally accredited training provider required.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Telephone switchboard experience
Experience operating a telephone switchboard for efficient call management.

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Customer service experience
Demonstrated experience in a customer service role, enhancing guest satisfaction.

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Responsible Service of Alcohol certification
RSA certification from a nationally accredited training provider required.

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Food safety certification
I’m Alert Food Safety Certification from City of Perth is essential.

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Unrestricted working rights
Possession of unrestricted working rights for Australia is mandatory.

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