About the job
The IT Service Manager job at Infosys is all about leading transformative technology strategies for clients in Perth. This position plays a crucial role in ensuring the stability and reliability of IT services while fostering strong stakeholder engagement. The team thrives on collaboration, continuous improvement, and a passion for operational excellence.
You'll be responsible for
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Leading IT service operations
Providing leadership of daily IT service operations across all ITSM domains, ensuring services remain stable and reliable.⚠️
Managing Incident processes
Overseeing Incident and Major Incident processes end-to-end, ensuring quick restoration and high-quality communication.🔄
Driving continuous improvement
Leading continuous service improvement initiatives across processes, tooling, and user experience.Key criteria
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8–12+ years in IT service management
Extensive experience leading IT service operations and delivery.View
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Proven ITIL v4 practices experience
Demonstrated expertise in managing Major Incident, Change, and Problem processes.View
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Hands-on ServiceNow expertise
Strong background as a ServiceNow power user across ITSM and ITOM.View
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