RMIT University13 followers33 jobs

Service Management Lead

Mid levelSeniorFull-timeHybridMelbourne VIC, AustraliaPosted 10 hours agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Service Management Lead position is a full-time, permanent opportunity based in Melbourne CBD with a hybrid work model. This role is crucial for providing strategic leadership in IT Service Management, ensuring alignment with the university's objectives and ITSM roadmap. The team thrives on collaboration, innovation, and a commitment to continuous improvement, making a real-world impact in the university community.

Meet the team

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You'll be responsible for

No responsibilities listed

Key criteria

📊

5+ years in service management

Proven experience in complex service management environments.

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🔗

Third-party supplier management

Demonstrated experience managing suppliers and driving service improvements.

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🛠️

ITIL knowledge

Strong understanding of Incident, Problem, and Change Management practices.

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5 criteria for this job
5+ years in service management
Proven experience in complex service management environments.

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Third-party supplier management
Demonstrated experience managing suppliers and driving service improvements.

View

ITIL knowledge
Strong understanding of Incident, Problem, and Change Management practices.

View

Analytical and problem-solving skills
Proven ability to make decisions under pressure and manage competing demands.

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Stakeholder engagement skills
Experience building relationships and negotiating outcomes effectively.

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