About the job
This job is about stepping into a Service Manager position within the established motor claims team at QBE. The opportunity allows for driving team performance, nurturing a culture of continuous improvement, and ensuring outstanding service delivery. The team values collaboration, innovation, and a commitment to making a positive impact.
You'll be responsible for
📋
Leading daily operations
Lead and support daily operations, guiding the team on claims handling, policy interpretation, and quality assurance.⚙️
Driving continuous improvement
Drive continuous improvement by developing efficient processes and ensuring compliance with regulatory and corporate standards.🤝
Building stakeholder relationships
Build and maintain strong relationships with internal and external stakeholders, while managing complaints and supporting investigations when needed.What we're looking for
📈
Experience leading high-performing teams
Demonstrated ability to drive results and foster positive culture.View
🔍
Understanding of customer service principles
Solid commitment to delivering service excellence and customer outcomes.View
🛠️
Adaptability to motor claims processes
Capability to quickly learn and adapt to new operational requirements.View
View more
