About the job
The Customer Service Manager job is all about leading a dynamic team in the Retail Banking sector to deliver outstanding customer experiences. This role is crucial for maintaining operational excellence and compliance while fostering a positive team environment. Collaboration and continuous improvement are at the heart of how the team works, ensuring everyone feels valued and empowered.
You'll be responsible for
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Managing daily operations
Overseeing the day-to-day operations and service standards of the branch to ensure exceptional customer experiences.📈
Supporting team development
Developing and growing the skills and capabilities of Customer Service Officers to meet scorecard requirements and operational efficiency.💡
Identifying business opportunities
Proactively identifying business opportunities for branch asset and liability growth through customer contact strategies.Key criteria
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Customer service management experience
Demonstrated experience managing customer service teams in banking.View
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Risk management knowledge
Proven understanding of compliance and risk management in finance.View
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Relationship-building skills
Exceptional ability to build and maintain customer relationships.View
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