About the job
This job is about leading and continually improving the organization's Service Request Management practice. The Service Request Coordinator plays a vital role in ensuring that service requests are delivered efficiently and consistently, while also driving automation and process optimization. Collaboration with business stakeholders and support teams is key to achieving service excellence.
You'll be responsible for
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Managing service request processes
Own and manage the Service Request Management process across the organization, ensuring alignment with ITIL best practices.🔄
Improving fulfilment workflows
Design and improve end-to-end request fulfilment workflows to enhance efficiency and customer experience.⚠️
Supporting incident management
Support Incident Management processes and assist in coordinating major incidents and stakeholder communications.Key criteria
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IT Service Management experience
5+ years of experience in IT Service Management environments.View
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Service Request Management expertise
Demonstrated experience managing Service Request Management processes.View
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ITIL Foundation Certification
Possession of ITIL Foundation Certification is required.View
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