University of Wollongong 17 jobs

Service Systems & Innovation Coordinator

Mid levelFull-timeOfficeWollongong NSW 2500, AustraliaPosted 3 weeks agoVerified 1 day ago
Pending fitX of Y criteria met

About the job

The Service Systems & Innovation Coordinator at the University of Wollongong (UOW) is an exciting opportunity for an analytical and improvement-focused professional. This job focuses on driving service enhancements across UOW’s frontline student services by utilizing data, stakeholder insights, and emerging technologies. The team values collaboration and continuous improvement, working closely with various stakeholders to ensure a positive impact on student and staff experiences.

You'll be responsible for

🚀

Leading improvement initiatives

Leading the end-to-end improvement pipeline, from identifying opportunities through to implementation and evaluation of outcomes.
📈

Analyzing performance data

Analyzing service performance data and stakeholder feedback to provide evidence-based recommendations for service enhancement.
🌐

Building partnerships

Building strong partnerships across Student Services, IMTS and the broader University to drive change and support successful adoption of new initiatives.

Key criteria

📊

Analytical skills

Proven experience translating data into actionable business improvements.

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🤝

Stakeholder engagement

Demonstrated ability to build trusted relationships across complex organisations.

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💡

Service improvement experience

Relevant experience in business analysis or service design for enhancements.

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View more

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5 criteria for this job
Analytical skills
Proven experience translating data into actionable business improvements.

View

Stakeholder engagement
Demonstrated ability to build trusted relationships across complex organisations.

View

Service improvement experience
Relevant experience in business analysis or service design for enhancements.

View

Project management skills
Experience managing initiatives from concept to implementation and evaluation.

View

Emerging technologies knowledge
Familiarity with AI-assisted solutions for service delivery optimization.

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