ServiceNow Application Specialist
About the job
The ServiceNow Application Specialist position offers an exciting opportunity to advance your career within eHealth. This job plays a crucial role in the design and development of eHealth’s ServiceNow instance, ensuring that business requirements are met while supporting major projects and maintaining the production environment. The team thrives in a collaborative atmosphere, valuing inclusivity and the well-being of each member.
You'll be responsible for
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Identifying and developing technical requirements
Identify and develop technical requirements for functionality being developed within improvement programs.🔧
Providing technical support
Execution of the assigned workload for 2nd and 3rd level technical support including triage, analysis, service restoration, request fulfilment, defect fixing and minor enhancements on ServiceNow platform.⬆️
Implementing platform upgrades
Implementing platform upgrades, releases, patches & hot fixes across ServiceNow non-production environments according to the implemented SDLC best practice framework.Key criteria
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ServiceNow development experience
Demonstrated high-level experience in ServiceNow development and administration.View
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SDLC understanding
Thorough understanding of the Software Development Life Cycle processes.View
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Problem-solving skills
Excellent skills in problem analysis and root cause diagnosis.View
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