About the job
The ServiceNow Operations team is on the lookout for an experienced ServiceNow Business Analyst to join their dynamic team on a permanent, full-time basis. This job is all about collaborating with business and technology stakeholders to analyze processes, gather requirements, and design scalable ServiceNow solutions that align with organizational goals. With a focus on translating business needs into clear functional documentation, you will ensure high-quality outcomes across the ServiceNow platform while enjoying a supportive and innovative work environment.
You'll be responsible for
🤝
Collaborating with stakeholders
Working closely with stakeholders to gather, document, and prioritize business requirements for ServiceNow solutions.🔍
Analyzing processes
Identifying opportunities to improve workflows using ServiceNow capabilities and producing functional specifications.📝
Supporting testing and training
Acting as a key liaison during testing, UAT, training, and post-implementation validation activities.Key criteria
🎓
Tertiary qualification in relevant field
Possession of a degree in Business, IT, or related discipline.View
📊
Business Analyst experience
Demonstrated experience working as a Business Analyst, preferably in ServiceNow.View
🛠️
Understanding of ServiceNow modules
Strong knowledge of ServiceNow modules like ITSM, ITOM, HRSD, and SecOps.View
View more
