About the job
The ServiceNow Operations team is on the lookout for an experienced ServiceNow Business Analyst to join their vibrant community. This job is all about collaborating with business and technology stakeholders to analyse processes and design scalable ServiceNow solutions that align with organisational goals. With a focus on innovation and professional growth, the team thrives in a friendly environment that values continuous improvement.
You'll be responsible for
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Collaborating with stakeholders
Gathering, documenting, and prioritising business requirements.🔍
Analysing processes
Identifying opportunities to improve workflows using ServiceNow capabilities.📝
Producing documentation
Creating functional specifications, process flows, user stories, and acceptance criteria.Key criteria
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Tertiary qualification in relevant field
Possession of a degree in Business, IT, or related discipline.View
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Experience as a Business Analyst
Demonstrated experience in Business Analysis, preferably in ServiceNow environments.View
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Strong understanding of ServiceNow modules
Proven knowledge of ITSM, ITOM, HRSD, and SecOps functionalities.View
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