About the job
This job is about leading transformative technology strategies as an IT Service Manager at Infosys. The role is crucial for overseeing and uplifting the IT service management ecosystem for a major client in Perth, ensuring stability and reliability in service delivery. The team values strong stakeholder engagement and a commitment to continuous improvement, fostering a collaborative and innovative work environment.
You'll be responsible for
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Leading IT service operations
Providing leadership of daily IT service operations across all ITSM domains, ensuring services remain stable, reliable, and effectively governed.🚑
Managing incidents and problems
Overseeing Incident and Major Incident processes end-to-end, ensuring quick restoration and high-quality communication.🔄
Governance of change management
Owning and governing Change Management processes, ensuring safe delivery of changes with minimal disruption.Key criteria
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8–12+ years in IT service management
Extensive experience in IT service management and operations leadership.View
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Proven ITIL v4 practices
Demonstrated experience managing Major Incident, Change, and Problem Management.View
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ServiceNow expertise
Hands-on knowledge as a ServiceNow power user across ITSM and ITOM.View
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