About the job
Joining Optus as a Small Business Specialist means becoming part of a vibrant team dedicated to supporting local businesses. This job is all about making genuine connections and helping customers thrive through tailored solutions. The team values collaboration, accountability, and integrity, creating an environment where everyone can grow and succeed together.
You'll be responsible for
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Acting as a subject matter expert
Identifying business customers early and matching them with solutions that support their business growth.📈
Building and maintaining product knowledge
Sharing knowledge with the wider team to enhance capability across products and processes.💬
Delivering consultative conversations
Understanding business customer needs and providing tailored solutions that solve operational challenges.Key criteria
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Business customer understanding
Experience identifying and addressing small business customer needs.View
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Consultative service skills
Demonstrated ability to listen and provide tailored recommendations.View
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Product expertise
Knowledge of mobile, broadband, and fixed services.View
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