Optus12 followers85 jobs

Small Business Specialist, Warringah Mall

JuniorMid levelFull-timeOfficeSydney NSW, AustraliaPosted 4 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

Joining Optus as a Small Business Specialist means becoming part of a vibrant team dedicated to supporting local businesses. This job is all about making genuine connections and helping customers thrive through tailored solutions. The team values collaboration, accountability, and integrity, creating an environment where everyone can grow and succeed together.

You'll be responsible for

🔍

Acting as a subject matter expert

Identifying business customers early and matching them with solutions that support their business growth.
📈

Building and maintaining product knowledge

Sharing knowledge with the wider team to enhance capability across products and processes.
💬

Delivering consultative conversations

Understanding business customer needs and providing tailored solutions that solve operational challenges.

Key criteria

💼

Business customer understanding

Experience identifying and addressing small business customer needs.

View

🗣️

Consultative service skills

Demonstrated ability to listen and provide tailored recommendations.

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📚

Product expertise

Knowledge of mobile, broadband, and fixed services.

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View more

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5 criteria for this job
Business customer understanding
Experience identifying and addressing small business customer needs.

View

Consultative service skills
Demonstrated ability to listen and provide tailored recommendations.

View

Product expertise
Knowledge of mobile, broadband, and fixed services.

View

Mentoring and collaboration
Experience supporting teammates and sharing knowledge.

View

Calm professionalism
Proven ability to manage complex business inquiries with empathy.

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