About the job
The Solution Architect/Technical Lead job at Microsoft is an exciting opportunity to drive customer success with Dynamics 365 solutions. This role is pivotal in helping customers realize the full value of their investments through innovative AI-driven solutions. Collaboration is key, as you will work closely with customers, partners, and engineering teams to shape the future of Dynamics 365 Customer Service and Contact Center.
You'll be responsible for
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Delivering FastTrack customer experience
Owning and delivering the FastTrack customer and partner experience, guiding architecture, solution design, and adoption.🔍
Providing architectural guidance
Offering proactive architectural guidance for Dynamics 365 solutions to help customers avoid pitfalls and successfully deploy solutions.🤝
Collaborating with stakeholders
Working closely with customer stakeholders and Microsoft teams to ensure successful outcomes and unblock complex scenarios.Key criteria
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Bachelor's degree and 4+ years experience
Degree in relevant field with significant technical engagement experience.View
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Proven solution architecture experience
Demonstrated success in customer-facing technical delivery roles.View
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Experience with AI and agentic systems
Familiarity with generative AI concepts and deployment considerations.View
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