UpGuard9 followers8 jobs

Solutions Consultant

Mid levelFull-timeRemoteSydney NSW, AustraliaInformation technologySalesCustomer successPosted 4 months agoVerified 2 months ago
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About the job

The job is about being a dynamic, customer-facing Solutions Consultant at UpGuard, where you will be the primary technical and product expert for the Customer Success team. This position plays a crucial role in supporting customer expansion and driving growth through advanced technical solutions. The team thrives on collaboration and a consultative approach, ensuring that what’s best for the customer is always the priority.

You'll be responsible for

🚀

Driving technical expansion

Act as the key technical partner for Account Managers and Customer Success Managers during renewal and upsell motions, leading technical deep-dives and product demonstrations.
📊

Serving as the go-to product expert

Maintain an expert-level understanding of the UpGuard platform and be the technical authority for complex customer questions.
🛠️

Architecting complex solutions

Design, scope, and validate deep technical solutions for customers, including robust API integrations.

Key criteria

🔧

3+ years in customer-facing technical roles

Experience in Solutions Consulting or similar roles is essential.

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🛡️

Deep understanding of cybersecurity and GRC

Knowledge of GRC platforms and security tools is crucial.

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📡

Strong API knowledge

Hands-on experience with REST APIs for customer guidance.

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Meet the team

About the company

View your fit

5 criteria for this job
3+ years in customer-facing technical roles
Experience in Solutions Consulting or similar roles is essential.

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Deep understanding of cybersecurity and GRC
Knowledge of GRC platforms and security tools is crucial.

View

Strong API knowledge
Hands-on experience with REST APIs for customer guidance.

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Excellent communication skills
Ability to convey complex concepts to diverse audiences.

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Collaborative team player
Experience working effectively with sales and success teams.

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