About the job
The job is about being a dynamic, customer-facing Solutions Consultant at UpGuard, where you will be the primary technical and product expert for the Customer Success team. This position plays a crucial role in supporting customer expansion and driving growth through advanced technical solutions. The team thrives on collaboration and a consultative approach, ensuring that what’s best for the customer is always the priority.
You'll be responsible for
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Driving technical expansion
Act as the key technical partner for Account Managers and Customer Success Managers during renewal and upsell motions, leading technical deep-dives and product demonstrations.📊
Serving as the go-to product expert
Maintain an expert-level understanding of the UpGuard platform and be the technical authority for complex customer questions.🛠️
Architecting complex solutions
Design, scope, and validate deep technical solutions for customers, including robust API integrations.Key criteria
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3+ years in a customer-facing technical role
Experience in Solutions Consulting or similar roles is essential.View
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Deep understanding of cybersecurity and GRC
Knowledge of GRC platforms and security tools is crucial.View
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Strong API knowledge
Hands-on experience with REST APIs is necessary for guiding customers.View
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