About the job
The job involves leading the onboarding and implementation processes for new enterprise customers at Zip, a company revolutionizing procurement in the age of AI. This position is crucial in ensuring that customers are equipped to use the product effectively, ultimately driving value for both the customers and the company. The team values collaboration, creativity, and a proactive approach to customer satisfaction.
You'll be responsible for
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Leading onboarding for new enterprise customers
Taking charge of onboarding new enterprise customers, focusing on understanding their requirements and creatively configuring the product to meet their needs.🔧
Implementing customer processes
Leading the end-to-end implementation for new enterprise customers, building their processes from scratch.📚
Conducting training sessions
Leading training and Q&A sessions with customers and key stakeholders to empower them to utilize the product independently.Key criteria
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8+ years in procurement or B2B SaaS
Proven experience in procurement, sourcing, or customer management.View
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Global P2P or ERP implementation experience
Demonstrated ability to lead enterprise-wide implementations.View
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Fantastic communication skills
Ability to effectively convey information to diverse stakeholders.View
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