BHP1 follower9 jobs

Specialist Workplace Technology-Brisbane

JuniorMid levelFull-timeOfficeAustraliaCustomer service and supportInformation technologyPosted 4 days agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

The Workplace Technology Support Specialist at BHP plays a vital role in providing first-level IT support to ensure a seamless and productive experience for users globally. This position is all about empowering individuals to confidently use the technology they need to succeed. BHP fosters a collaborative and inclusive environment, where teamwork and communication are key to achieving shared goals.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📞

Delivering effective support

Providing timely responses to service requests, resolving incidents, and managing the Technology service catalogue while communicating clearly with users.
🔍

Conducting performance monitoring

Performing data analysis and root cause analysis to identify trends and areas for improvement within Workplace Technology.
🛠️

Maintaining technology standards

Conducting daily and weekly checks of office-based technology equipment and managing hardware failures with service providers.

Key criteria

💻

End user support experience

Proven experience providing IT support in medium-to-large organizations.

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🖥️

Technical skills in IT

Experience with Microsoft Windows 10, O365, and Active Directory.

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🔧

Hardware installation expertise

Demonstrated experience in configuring and supporting end user equipment.

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A meaningful career starts with a match

View your fit

5 criteria for this job
End user support experience
Proven experience providing IT support in medium-to-large organizations.

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Technical skills in IT
Experience with Microsoft Windows 10, O365, and Active Directory.

View

Hardware installation expertise
Demonstrated experience in configuring and supporting end user equipment.

View

Data analysis capability
Experience conducting performance monitoring and root cause analysis.

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Collaboration skills
Proven ability to build relationships with operational teams and vendors.

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