About the job
The Workplace Technology Support Specialist at BHP plays a crucial role in providing first-level IT support to ensure a seamless and productive experience for users worldwide. This position is all about troubleshooting and resolving workplace technology issues while fostering strong relationships with users and teams. Collaboration and communication are key, as the team thrives on creating a supportive and inclusive environment where everyone can succeed.
You'll be responsible for
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Delivering effective support
Deliver effective and timely responses to service requests, resolve incidents/problems, and manage the Technology service catalogue.📱
Providing end-user device support
Providing support for End User Devices such as laptops, tablets, and mobile phones, diagnosing and raising incidents for resolution accordingly.🛠️
Maintaining workspace standards
Performing daily and weekly checks of all office-based technology equipment and managing printer consumables and hardware maintenance.Key criteria
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End user support experience
Demonstrated experience providing support in medium-to-large organizations.View
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Technical troubleshooting skills
Proven skills in diagnosing and resolving technology issues effectively.View
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Data analysis capabilities
Experience conducting performance monitoring and root cause analysis.View
