JuniorMid levelFull-timeOfficeNewcastle NSW, AustraliaFinanceCustomer service and supportPosted 16 hours ago
About the job
Joining MONEYME means becoming part of a dynamic team that is on a mission to reinvent credit for modern Australians. This job is all about providing exceptional customer service while managing collections and payments. The team thrives on collaboration, creativity, and a commitment to making a positive impact in the financial landscape.
You'll be responsible for
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Managing communications
Managing email communications and inbound and outbound calls efficiently to service customers.📊
Assessing customer accounts
Managing the assessment, reconciliation, and collection activities of customer accounts to ensure timely resolution.⚠️
Handling escalations
Assisting with payment-related team escalations and acting as the first point of contact for third-party payment providers.Key criteria
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Customer service experience
Proven experience in customer service roles, enhancing client satisfaction.View
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Effective communication skills
Demonstrated ability to communicate clearly with customers and partners.View
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Teamwork and collaboration
Experience working collaboratively across teams to achieve goals.View
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