Sr. Media Specialist Technical Account Manager, AWS Enterprise Support, Strategic Industries
About the job
The Senior Media Specialist Technical Account Manager (TAM) plays a vital role in helping customers design, build, and operate their video workflows using AWS Elemental media products and CloudFront. This position is crucial for ensuring the long-term operational health of deployed solutions, contributing significantly to customer success. The team thrives on collaboration, mentorship, and a commitment to continuous improvement, fostering an inclusive environment where diverse experiences are valued.
You'll be responsible for
📋
Completing onboarding and off-boarding
Complete the onboarding and off-boarding requirements of assigned key customers.📊
Owning customer health dashboards
Own customer health dashboards for media workflows, collaborating with AWS TAMs and Technical Project Managers.🤝
Collaborating with Product Managers
Collaborate with Product Managers to prioritize customer requirements and advocate for their needs.Key criteria
🖥️
5+ years in distributed applications
Experience in design, implementation, and operations of distributed applications.View
🔧
5+ years technical engineering experience
Proven background in technical engineering roles.View
💻
2+ years software development experience
Experience in software development or relevant technical positions.View
View more